Citywide 811 Ticket Management Software
City of Ocala
Original Solicitation Links
270009811
]Ticket Management Software for Citywide Use
Contact
Submission Instructions
Description
The City of Ocala is seeking a secure, scalable, cloud-based 811 ticket management software system for Call Before You Dig locate operations across city-owned underground utilities, including water, sewer, stormwater, electric, fiber and telecommunications, traffic signals, street lighting, and other facilities. The solution must receive and manage tickets, support utility-specific workflows, integrate with GIS and other City systems, provide mobile and offline field functionality, capture GPS data, photos, notes, and completion timestamps, and maintain auditable records and statutory response-time compliance. The vendor must provide implementation planning, configuration, integrations, possible data migration, testing, training, documentation, help desk support, software updates, and defined service levels. Required capabilities include reporting and dashboards, data export, role-based access, cloud hosting, backup and disaster recovery, security controls, and support for at least three customer references. The proposal is limited to 40 pages excluding specified cover materials, transmittal letter, forms, licenses, certifications, attachments, sample reports, and resumes. The solicitation requires completion of the City's technology evaluation questionnaire with a score of at least 80 and at least five years of relevant experience.
Classification Codes
Smart Codes
Specifications
Timeline
Requirements
- Commercial Auto Liability — $1,000,000.00
- Commercial General Liability — $1,000,000.00
- Workers' Compensation and Employer's Liability
- Minimum 3 references
- Within the last 5 years
- Client point of contact required for each reference
Documents
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