EVO Returning Home Service Design and Content Creation

The United Nations Development Programme is seeking a Moldovan national consultant to design and validate the “Returning Home” life-event service flow and create structured content for the EVO integrated government portal.

United Nations > United Nations Development Programme > Resilient and Inclusive Markets Project


General
Open
UNDP-MDA-01126
Oct 21, 2026 05:30 PM
Oct 06, 2026 04:00 AM
3 months
Request for Proposal (RFP)
Federal
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Original Solicitation Links
Contact
sc.md@undp.org
Submission Instructions
Description

UNDP seeks an individual consultant to provide service-design expertise and related content creation for the “Returning Home” life event on Moldova’s EVO integrated government portal. The consultant will research the needs of returning citizens, develop personas and scenarios, inventory services and responsible institutions, map and validate the end-to-end service journey, and produce process diagrams, step registers, document matrices, fee and deadline tables, channel specifications, and simplification recommendations. The consultant will also draft and finalize plain-language, publication-ready content, including SEO metadata, search keywords, translation-ready material, comprehension-test results, a content-maintenance sheet, a method note, and an executive summary in English. The assignment is home-based with regular in-person meetings in Chisinau, requires Romanian and English proficiency, and is structured as 50 working days from October 25 through December 31, 2026, with three output-based deliverables due November 5, November 30, and December 31, 2026. A university degree and at least three years of relevant professional experience are required.

Classification Codes
NAICS541490Other Specialized Design Services
PSCR413Specifications Development Services
Smart Codes
service design consultingcontent creation servicesuser journey mapping
Specifications
Service Only
Timeline
Oct 06, 2026 04:00 AM-Published
Oct 21, 2026 05:30 PM-Proposal submission deadline
Oct 25, 2026-Contract start
Nov 5, 2026-Deliverable 1 due
Nov 30, 2026-Deliverable 2 due
Dec 31, 2026-Deliverable 3 due
Requirements
Bachelor's degree
Required
  • Medical Insurance
  • Medical Evacuation Coverage
Scored
  • Minimum 3 references
  • Client point of contact required for each reference
No
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