FasTrak Regional Customer Service Center Back Office System
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Description
The Bay Area Toll Authority (BATA) will soon begin a procurement for a major initiative to modernize the FasTrak(r) Regional Customer Service Center (RCSC). This procurement will begin with a Request for Qualifications (RFQ) to seek a qualified vendor to deliver a next-generation solution that is resilient, adaptable, and scalable to serve the region's tolling and customer service needs for decades to come. The selected vendor will be responsible for designing, implementing, and maintaining a modern back-office system, as well as managing a seamless transition from the current system, including data migration and Go-Live readiness. BATA and its partner agencies are seeking systems that are modular and agnostic to third-party systems and lane-side technologies, scalable and resilient with robust disaster recovery and security protocols, stable and adaptable, minimizing customer disruption during changes, and future-ready, capable of evolving with BATA's strategic vision. Separate procurements may be issued for customer service operations and/or other specialized services. Stay tuned for more details and official procurement in October 2025.
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