911 Call Center Telephone System Maintenance

The Virgin Islands Territorial Emergency Management Agency is seeking maintenance and support, including parts and labor, for the Avaya telephone systems at its two 911 call centers.

United States Virgin Islands > Virgin Islands Territorial Emergency Management Agency


General
Open (open)
BD-26-230-2301-3721
Nov 21, 2026 03:00 AM
Nov 10, 2026 02:56 PM
$13,023.20
Request for Quote/Qualifications (RFQ)
State
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Original Solicitation Links
Contact
contact@vitema.vi.gov
+13407742244
Saint Thomas, US Virgin Islands
Description

The Virgin Islands Territorial Emergency Management Agency is seeking ongoing maintenance and support for the Avaya telephone systems installed in its 911 call centers in both districts. The work includes parts and labor. The solicitation identifies Envision VI Corp (Isbel), the original installer and current maintenance provider, as the vendor with the historical system knowledge needed to continue supporting the systems. The stated maintenance cost is $13,023.20, funded by the Emergency Services Fund.

Classification Codes
NAICS811412Appliance Repair and Maintenance
PSCD320IT AND TELECOM- ANNUAL HARDWARE MAINTENANCE SERVICE PLANS
Smart Codes
telephone system maintenanceavaya telephone support911 call center systems
Specifications
Service Only
Timeline
Nov 21, 2026 03:00 AM-Bid Opening and Submission Deadline
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