Service Centre Queuing and Appointment Booking System
Newfoundland and Labrador > Public Procurement Agency
Original Solicitation Links
RFP125020741
]Queuing and Appointment Booking System
Contact
Description
The Government of Newfoundland and Labrador is seeking a subscription-based Software-as-a-Service solution for service-centre appointment scheduling and queue management. Required capabilities include online appointment booking, walk-in queue management, automated customer notifications, staff scheduling visibility, performance reporting, and administrative controls. The supplier will host, maintain, and support the solution throughout the contract term. The estimated contract period is 60 months, with a proposed start date of February 1, 2027. Full bidding documents are available through the designated third-party procurement platform.
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Documents available via:
- Website - MERX
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