Apple End-User Computing Products and Services

Ontario Education Collaborative Marketplace is seeking OEMs or authorized resellers to supply Apple end-user computing products, warranties, and related technology services under non-exclusive master agreements for customers across Canada.

Ontario Education Collaborative Marketplace


General
Open (open)
2024-461-R1
Nov 16, 2026 07:00 PM
Oct 08, 2026 04:00 PM
7 years
Request for Proposal (RFP)
State
Ask AI about this solicitation
Submission Instructions
Online
Submit the proposal through Euna before the Closing Date., Complete within Euna: Appendix A Form of Offer, Appendix C Compliance with Form of Master Agreement, and Appendix D Technical Response., Upload to Euna: Appendix E Commercial Response in Microsoft Excel format and Appendix I OEM Undertaking when applicable.
Description

Ontario Education Collaborative Marketplace is conducting a non-binding supplier-refresh RFP to establish one or more non-exclusive master agreements for Apple products and related services. Eligible proponents must be Apple Canada Inc. or an OEM-authorized reseller and must not be a U.S. Business as defined in the RFP. The scope includes Mac computers, iPads, Apple Watches, Apple software, accessories, other Apple products, AppleCare and warranty coverage, specialized education products, and related planning, asset tagging, configuration, installation, lifecycle management, ordering, delivery, repair, recall, end-of-life, customer support, and technical services. Proponents must submit qualification and compliance responses, a technical response, an Excel commercial response, and an OEM undertaking when the proponent is not the OEM. The resulting master agreements are intended to run through January 31, 2033, with no guaranteed volume or exclusivity.

Classification Codes
NAICS541519Other Computer Related Services
PSC7E20Hardware, software, and other equipment for end user client computing including Tier 1 and 2 help/service desk, deskside support, adds/moves/changes, workspace technical support, audio/video (A/V, VTC) conferencing, workspace, collaboration and productivity software, and printers. A/V and VTC includes equipment typically used in conference rooms and dedicated telepresence rooms to enable workforce communications. Workspace includes physical desktops, laptops, thin client, and peripherals (monitors, mouses, keyboards). Helpdesk and Deskside support includes hardware, software and equipment needed to troubleshoot, repair, and manage client computing devices. Collaboration and productivity software includes tools used to author, create, collaborate and share documents and other content.
Smart Codes
apple computersapple tabletsit support services
Specifications
Supply & Service
No
Timeline
Oct 08, 2026 04:00 PM-Open Date
Oct 08, 2026 09:00 PM-Initial Questions Period Opens
Oct 16, 2026 09:00 PM-Initial Questions Period Closes
Oct 30, 2026 09:00 PM-Questions Due Date
Nov 6, 2026-Question and Answer Documents
Nov 16, 2026 07:00 PM-Close Date
Requirements
Required
  • Commercial General Liability — $2,000,000.00
  • Errors and Omissions Liability — $2,000,000.00
Scored
  • Minimum 3 references
  • Within the last 3 years
  • Client point of contact required for each reference
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