Building and Property Maintenance Call Centre Services

The City of Calgary is seeking call centre services supporting building and property maintenance operations under an initial three-year agreement with two possible three-year renewals.

City of Calgary


General
Open
AB-2026-06559
Oct 27, 2026 04:00 PM
Sep 28, 2026 12:00 PM
3 years base + 2 × 3 years options
Request for Proposal (RFP)
Local
Ask AI about this solicitation
Contact
lisa.nezami@calgary.ca
Calgary, AB, Canada
Submission Instructions
SAP Business Network portal
Description

The City of Calgary is requesting proposals for call centre services supporting building and property maintenance services. The procurement is open without a prequalification requirement and uses competitive open bidding through the SAP Business Network portal. The agreement is stated to have an initial three-year term, with two additional three-year renewal terms available by mutual agreement, for a maximum duration of nine years. The notice also identifies a proposed contract start date of January 4, 2027.

Classification Codes
NAICS561210Facilities Support Services
PSCD308Programming Services
Smart Codes
call center servicesbuilding maintenance servicesproperty maintenance services
Specifications
Service
Timeline
Sep 28, 2026-Publication Date
Oct 27, 2026 06:00 PM-Closing Date
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