Digital Duplicator Maintenance and Repairs

Baltimore County is requesting quotes for a term contract to maintain and repair digital duplicators, including parts, labor, firmware updates, and overage services for 11 machines.

Baltimore County > Division of Purchasing Services


General
Open
BPM059149
Oct 23, 2026 03:00 PM
Oct 02, 2026 08:59 AM
1 year base + 4 × 1 year options
Minority-Owned BusinessWoman-Owned Business
Request for Quote/Qualifications (RFQ)
Local
Ask AI about this solicitation
Contact
Submission Instructions
Online
First Source Hiring Agreement Overview, Tax Payer ID Form, Proposal signature cover page, Minority and Women Participation Affidavit, Insurance, References
Description

Baltimore County is seeking a contractor to provide maintenance and repair services for digital duplicators, including required parts, labor, and firmware updates. The equipment includes SD350, SD360, and SD375 models, with service based on an estimated usage rate of 150,000 copies per machine per year. Thermal heads, masters, and dry-print ink are excluded from the maintenance agreement, although thermal heads may be purchased as needed and overages above 150,000 copies are separately priced. Services must be performed during the stated service window of Monday through Friday, 10:00 a.m. to 2:00 p.m., with responses to service calls within one business day. The solicitation requests pricing for a one-year term with up to four one-year renewal terms and requires completion of the First Source Hiring Agreement Overview, Tax Payer ID Form, Proposal Signature Cover Page, Minority and Women Participation Affidavit, insurance documentation, and references.

Classification Codes
NAICS811210Electronic and Precision Equipment Repair and Maintenance
PSCJ070Maintenance, Repair and Rebuilding of Equipment: Automatic Data Processing Equipment (Including Firmware), Software, Supplies and Support Equipment
Smart Codes
duplicator maintenanceduplicator repairsequipment firmware updates
Specifications
Service
Timeline
Oct 2, 2026-Issue Date
Oct 23, 2026 07:00 PM-Quote Submission Deadline
Requirements
Required
  • General Liability Insurance — $1,000,000.00
  • Automobile Liability Insurance — $1,000,000.00
  • Workers' Compensation and Employers' Liability Insurance — $1,000,000.00
Scored
  • Minimum 2 references
  • Client point of contact required for each reference
Documents
TitleDate Posted
A - RFX-10000571 ATTACMENT 1Sep 18, 2026 08:09 AM
Duplicator_Maintenance_and_Repairs.pdfOct 02, 2026 05:25 AM
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