311 Resident Service Request Software
City of Loveland
Original Solicitation Links
2026-069
]resident services request- 311 solution
Contact
Submission Instructions
Description
The City seeks a commercially available, cloud-hosted 311 solution for residents and City staff to submit, manage, and track non-emergency service requests. The solution should include a resident portal and mobile app, multi-channel intake, case management and workflow automation, GIS-based location features, resident notifications and status tracking, reporting and analytics, knowledge-base and self-service capabilities, and integrations with City systems such as GIS, permitting, work-order, Microsoft 365, and payment applications. The City will consider proposals for this 311 area individually; vendors need not provide the other digital modernization solutions described in the RFP. The selected vendor will provide implementation, configuration, project management, data migration, testing, training, documentation, and handoff to support, followed by maintenance and support that includes 24/7 telephone and email support. Proposals must include a completed requirements spreadsheet, project experience and staff qualifications, a project timeline, references, a cost breakdown, and the completed five-year total-cost-of-ownership spreadsheet. The proposal response is limited to 30 pages, excluding covers, and must address any contract terms the proposer cannot accept.
Classification Codes
Smart Codes
Specifications
Timeline
Requirements
- Comprehensive general liability — $1,000,000.00
- Comprehensive automobile liability — $1,000,000.00
- Professional liability — $1,000,000.00
- Workers' compensation
- Technology errors and omissions — $1,000,000.00
- Cyber liability — $2,000,000.00
- Client point of contact required for each reference
Documents
| Title | Date Posted |
|---|---|
| Request for Proposals-2026_311.pdf | Oct 15, 2026 05:43 PM |
| Att_A_Requirements_311_Final.xlsx | Oct 15, 2026 05:43 PM |
| Att_B_Service_Categories_311_Final.xlsx | Oct 15, 2026 05:43 PM |
| Att_C_Total Cost of Ownership_311.xlsx | Oct 15, 2026 05:43 PM |
| Att_ D Services Contract for Software.docx | Oct 15, 2026 05:43 PM |
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