HCAHPS Quality Improvement Training and Technical Assistance

The New Hampshire Department of Health and Human Services is seeking a vendor to design and deliver HCAHPS-focused quality-improvement training, technical assistance, targeted improvement strategies, and quarterly learning collaboratives for New Hampshire Critical Access Hospitals.

New Hampshire > Department of Health and Human Services > Division of Public Health > Rural Health and Primary Care Section


General
Open
Nov 13, 2026 05:00 PM
Sep 30, 2026 11:15 AM
2 years 10 months base + 2 × 1 year options
Request for Proposal (RFP)
State
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Original Solicitation Links
Contact
claudia.i.roy@dhhs.nh.gov
+16032719513
Submission Instructions
Description

The New Hampshire Department of Health and Human Services, Division of Public Health, is seeking one vendor to design and deliver targeted improvement training and technical assistance focused on Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) measures for New Hampshire Critical Access Hospitals. The work includes developing strategies for participating hospitals to improve selected HCAHPS measures, supporting positive patient experiences and organizational improvements, and facilitating quarterly learning collaborative meetings to share best practices, address challenges, and review progress. Responses must address the vendor’s healthcare-provider training experience, quality-improvement project experience, capacity and staffing, relationships with Critical Access Hospitals, and approach to annual work plans. The submission requires separate Technical Response and Cost Proposal electronic documents. The Technical Response must include the specified appendices and resumes for key personnel; the Cost Proposal must include completed deliverable pricing by State Fiscal Year and, if applicable, a Federally Negotiated Indirect Cost Rate Agreement.

Classification Codes
NAICS611430Professional and Management Development Training
PSCU008Training/Curriculum Development
Smart Codes
healthcare quality improvementhealthcare provider trainingpatient experience consulting
Specifications
Service Only
Timeline
Sep 29, 2026-Solicitation Released
Oct 9, 2026-Optional Letter of Intent Due
Oct 30, 2026 04:00 PM-Vendor Questions Due
Nov 6, 2026-Department Responses to Questions Published
Nov 13, 2026 05:00 PM-Proposal Submission Deadline
Documents
TitleDate Posted
rfp093026qSep 30, 2026 11:15 AM
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