Inmate Communication Services

Marion County, Texas, is seeking a contractor to provide inmate communication services, including jail phones, video visitation, and mail communications, with ongoing support, reporting, maintenance, and commission payments to the County.

Marion County > Marion County Commission


General
Open
RFP #2026-01
Sep 28, 2026 09:00 AM
3 years base + 2 × 1 year options
Request for Proposal (RFP)
Local
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Original Solicitation Links
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RFP #2026-01

]

Request for Proposal

Contact
+19036653271
Jefferson, TX, USA
Submission Instructions
Mail
Marion County Auditor's Office, 102 W. Austin, Room 102, Jefferson, TX 75657
Description

Marion County is soliciting proposals for a qualified firm to provide inmate communication services at its jail facility, including inmate telephone service, video visitation, and mail communications. The required system includes existing and additional inmate telephones, approximately 40 video-visitation tablets and charging stations, call blocking and monitoring capabilities, individual and facility-wide phone controls, scheduled phone availability, free calls to a rape crisis center, and support for the facility's inmate identification system. The contractor must provide 24-hour service, responsive software and repair support, monthly call and revenue reporting, maintenance and warranty programs, transition and installation services, and system enhancements or upgrades as needed. Proposed rates must comply with applicable FCC inmate-telephone rate caps, and the contractor will pay the County commissions based on gross revenue. Responses must address pricing and commissions, compliance with specifications, delivery and transition schedules, exceptions, descriptive literature, contractor experience and staffing, at least three similar-project references, financial statements, current or planned projects, system features and capacities, sample management and financial reports, a sample contract with proposed rates, and a transition schedule. The solicitation also requires the proposal affidavit, vendor references form, Certificate of Interested Parties, noncollusion affidavit, applicable lobbying certification, and Texas statutory boycott-verification forms. The contract is for three years with two optional one-year renewals.

Classification Codes
NAICS517810All Other Telecommunications
PSCR426Communications Services
Smart Codes
inmate phone systemsvideo visitation systemsinmate mail services
Specifications
Supply & Service
No
Timeline
Sep 28, 2026-Proposal Due Date and Public Opening (optional)
Proposals are publicly received and acknowledged at 9:00 a.m.; offerors and interested persons may attend.
Oct 13, 2026-Anticipated Contract Award
Requirements
Required
  • Workers' Compensation
  • Employer's Liability
  • Public Liability and Property Damage — $500,000.00
  • Comprehensive Automobile and Truck Liability - Bodily Injury — $300,000.00
  • Comprehensive Automobile and Truck Liability - Property Damage — $100,000.00
Scored
  • Minimum 3 references
  • Client point of contact required for each reference
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