Leica Stellaris PremiumCare Service Plan
United States of America > HEALTH AND HUMAN SERVICES, DEPARTMENT OF > NATIONAL INSTITUTES OF HEALTH > NATIONAL INSTITUTES OF HEALTH OLAO
Original Solicitation Links
75N98027Q00075
]premiumcare service plan
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Description
The National Institutes of Health seeks a PremiumCare service plan for a Leica Stellaris system. Coverage includes one annual preventive maintenance visit; unlimited on-site repairs and replacement of necessary service parts, components, or modules (lasers excluded unless separately quoted); prioritized on-site response for critical repairs; technical support with a two-hour telephone callback; remote proactive monitoring; and available firmware and software updates, excluding software and Windows upgrades. Services must be performed by factory-trained and certified field service engineers using genuine Leica Microsystems parts to OEM specifications. The procurement is intended as a sole-source acquisition, although quotations received by the deadline may be considered. The quote must include pricing for the base year and all four option periods. Non-OEM offerors must provide information establishing their capability to meet the requirements, accompanied by descriptive literature, warranties, or other supporting information.
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