Objectif Lune Connect Support and Maintenance

Orange County, New York, is seeking bids for annual support and maintenance for its existing Objectif Lune PlanetPress Connect software, with a choice of three support plans and up to three one-year renewals.

Orange County > Department of General Services


General
Open
RFB-OC209-26
Nov 19, 2026 07:30 PM
Nov 04, 2026 02:00 PM
1 year base + 3 × 1 year options
Invitation for/to Bid (IFB/ITB)
Local
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Original Solicitation Links
Contact
generalservices@orangecountygov.com
+18452912792
255 Main Street, Goshen, NY, USA
Submission Instructions
Mail
Renee Arnold-O'Regan, Commissioner, Department of General Services, PO Box 218, 255-275 Main St., Goshen, NY 10924
Description

Orange County is seeking annual OL Care support and maintenance for its existing Objectif Lune PlanetPress Connect software, which it uses to design, automate, and print tax bills and delinquency notices. The County holds one perpetual OL Connect Professional license and will select one of three support plans: Standard, Gold, or Platinum. Plans include varying levels of telephone and community-portal support, response times, and access to bug fixes, updates, version upgrades, and online learning resources; Gold also includes a dedicated customer success manager and priority issue placement. Bidders must price all three plans for the initial one-year term and two potential one-year renewal terms. The County may renew for up to three additional one-year periods, and may also extend the contract briefly after the initial or renewal term. The award will be a firm fixed-price contract to the lowest responsive and responsible bidder for the plan selected by the County.

Classification Codes
NAICS513210Software Publishers
PSCD319IT AND TELECOM- ANNUAL SOFTWARE MAINTENANCE SERVICE PLANS
Smart Codes
software maintenance supportsoftware technical supportsoftware upgrade access
Specifications
Service Only
Timeline
Nov 10, 2026 08:00 PM-Questions Due
Nov 19, 2026 07:30 PM-Bid Submission Deadline
Requirements
Required
  • Workers' Compensation
  • Disability
  • Automobile Liability — $1,000,000.00
  • Comprehensive General Liability — $1,000,000.00
  • Professional Liability — $1,000,000.00
Documents
TitleDate Posted
RFB-OC209-26 Objectif Lune Connect Support Services.pdfNov 03, 2026 07:30 PM
Supplier Packet.pdfNov 03, 2026 07:30 PM
Agreement for Vendor Services SAMPLE.pdfNov 03, 2026 07:30 PM
ACH form.pdfNov 03, 2026 07:30 PM
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