Mobile Phone Services for 16 Lines

The Department of State seeks a provider for mobile telephone services for 16 official-use lines at the U.S. Consulate in Johannesburg. The monthly packages must include unlimited voice calls and SMS, 50 GB of data, international calling and roaming, SIM supply or activation as needed, additional data bundles when needed, voicemail, 24-hour customer service, and detailed monthly billing. The provider must support reliable local coverage in South Africa and international connectivity, and maintain a network recovery plan. No phones are being quoted; the solicitation identifies government-owned iPhone 17 devices for use with the service. The contract is structured as a one-year base period with two 12-month options. Quotes must include firm-fixed pricing, a technical proposal and a separate pricing proposal. The offer must also include the required C-SCRM materials, proof of SAM registration, and the other capability and experience information specified in the solicitation.