Security Screening Equipment Maintenance and Support

The United Nations Volunteers programme, administered by the United Nations Development Programme on behalf of the United Nations Campus in Bonn, is soliciting proposals for comprehensive preventive and corrective maintenance, emergency repairs, technical troubleshooting, spare-parts supply, rental and temporary replacement equipment, event-related technical support, and, where required, installation, relocation, and integration of security screening equipment. The scope covers Smiths Detection HI-SCAN X-ray screening systems and related security equipment. The contractor must provide 24/365 fault reporting, an initial technical response within one hour for critical failures, qualified and security-cleared on-site personnel within four hours when required, and normally restore critical and major failures within two calendar days. Proposals will be evaluated using a 70% technical and 30% price weighting. The initial contract period is one year, with possible extensions up to a maximum total period of five years.